We collect the personal information necessary to operate the platform, verify your identity, process transactions and provide customer support. We do not collect data beyond what is operationally required.
Your data is used to operate your account, process deposits and withdrawals, comply with KYC/AML obligations, send service communications, and improve the platform experience.
All data is protected by SSL/TLS encryption in transit. Access to personal data is restricted to authorised personnel with a legitimate operational need. We apply industry-standard security measures.
We do not sell your personal data to third parties. Data is shared only with service providers necessary to operate the platform, and with regulatory or legal authorities where required by applicable law.
You have the right to access, correct, delete and port your personal data, as well as to object to certain processing activities. Requests can be submitted via our support team.
92bar uses cookies and similar technologies to maintain sessions, remember preferences and analyse usage. You can manage cookie preferences through your browser settings.
Introduction
92bar (hereinafter referred to as "we", "us", "our" or the "Platform") is committed to protecting the privacy of individuals who use the 92bar online gaming platform accessible at https://92bar.cam (the "Website") and its associated services (collectively, the "Services").
This Privacy Policy (the "Policy") describes the categories of personal data we collect from users of the Platform (hereinafter referred to as "you", "your" or the "User"), the purposes for which that data is processed, the legal bases on which processing is conducted, how long we retain data, with whom data may be shared, and the rights available to you in respect of your personal data.
By registering an account on or continuing to use the 92bar Platform, you acknowledge that you have read and understood this Policy and agree to the processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference into our overall user agreement.
Definitions
In this Policy, the following terms carry the meanings set out below:
- "Personal Data" means any information relating to an identified or identifiable natural person, including name, date of birth, email address, phone number, IP address, financial details and identity documents.
- "Processing" means any operation performed on Personal Data, whether automated or manual, including collection, storage, use, disclosure, alteration or deletion.
- "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, 92bar.
- "Data Processor" means any third party that processes Personal Data on behalf of the Data Controller under a contractual arrangement.
- "KYC" means Know Your Customer — the identity and age verification process required before withdrawal processing and at other compliance checkpoints.
- "Cookies" means small data files placed on your device by the Platform to facilitate session management, preference storage and usage analytics.
Data We Collect
We collect personal data in the following categories, depending on your interaction with the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, CNIC or Passport number | Registration and KYC verification |
| Contact Data | Email address, phone number, residential address | Registration and account updates |
| Financial Data | Deposit/withdrawal history, payment method details (masked), transaction amounts in PKR or other currency | Deposits, withdrawals and KYC |
| Technical Data | IP address, device type, browser type, operating system, session data | Each platform visit |
| Usage Data | Pages visited, games played, wagers placed, bet history, session duration | Platform use |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Support interactions |
| Preference Data | Marketing opt-in/out status, responsible gambling limit settings, language preferences | Account settings and activity |
We do not knowingly collect sensitive personal data beyond what is necessary for KYC compliance. We do not collect biometric data. Where identity documents are submitted for KYC purposes, they are processed securely and retained only for as long as required under applicable compliance obligations.
Legal Basis for Processing
We process your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity: Processing is required to provide the Services under our Terms & Conditions — including account creation, payment processing and customer support.
- Legal obligation: Processing is required to comply with applicable KYC, AML and other regulatory obligations imposed on online gaming platforms.
- Legitimate interests: Processing is necessary for the legitimate interests of 92bar, including fraud prevention, platform security, responsible gambling monitoring and service improvement, provided those interests are not overridden by your rights.
- Consent: Where we rely on your consent — such as for direct marketing communications — you may withdraw that consent at any time by updating your account preferences or contacting support.
How We Use Your Data
92bar uses your personal data for the following purposes:
- Account management: Creating, maintaining and securing your user account, including password resets, session management and two-factor authentication.
- Identity verification: Conducting KYC and AML checks to verify your identity, age and the legitimacy of your payment methods before processing withdrawals.
- Payment processing: Facilitating deposits and withdrawals using the payment methods available on the platform. References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are cited as Pakistan payment context only and do not imply data sharing with those institutions.
- Service delivery: Providing access to sports betting, live casino, slots and other Services, including personalising your experience based on game preferences.
- Responsible gambling: Monitoring usage patterns to identify potentially problematic gambling behaviour and to enforce account limits, cooling-off periods and self-exclusions requested by users.
- Customer support: Responding to enquiries, resolving disputes and processing feedback submitted via Live Chat, email or the Help Centre.
- Fraud and security: Detecting, investigating and preventing fraud, multi-accounting, bonus abuse and other prohibited conduct as defined in our Terms & Conditions.
- Legal compliance: Meeting our obligations under applicable law, including responding to lawful requests from regulatory and law enforcement authorities.
- Marketing (where consented): Sending promotional communications about offers and platform updates where you have opted in. You may unsubscribe at any time.
- Platform improvement: Analysing usage data in aggregate to improve navigation, performance and content on the platform.
Data Sharing & Disclosure
92bar does not sell, rent or trade your personal data to third parties for their own commercial purposes. Data may be shared in the following circumstances only:
- Service providers and Data Processors: Third-party vendors engaged to support platform operations — including payment processing, KYC verification, fraud detection, cloud hosting, customer support software and analytics — who process data solely on our instructions under binding data processing agreements.
- Regulatory and legal authorities: Where required by applicable law, court order or the lawful direction of a regulatory authority. 92bar will disclose the minimum data required to satisfy such requests.
- Business transfers: In the event of a merger, acquisition, restructuring or sale of assets involving 92bar, personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.
- With your consent: In circumstances not listed above, data will only be shared with your explicit prior consent.
Note for Pakistani Users: We do not share your personal data with the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any Pakistani financial institution except where compelled by a lawful judicial or regulatory order.
International Data Transfers
As an online platform, 92bar may engage service providers located in jurisdictions outside Pakistan. Where personal data is transferred internationally, we take appropriate steps to ensure that such transfers are subject to adequate safeguards, including contractual clauses, data processing agreements, and where applicable, adequacy decisions or equivalent protective mechanisms.
By using the Platform, you acknowledge that your personal data may be transferred to and processed in countries outside Pakistan. We will not transfer your data to jurisdictions that do not provide an adequate level of data protection without appropriate contractual safeguards being in place.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account plus a minimum of 5 years post-closure, subject to applicable compliance obligations |
| Financial and transaction data | Minimum 5 years post-transaction, in compliance with AML record-keeping requirements |
| KYC documentation | As required by the applicable license jurisdiction's regulatory standards |
| Customer support communications | 3 years from the date of the communication |
| Technical and usage data | Up to 24 months, unless required longer for security or compliance purposes |
| Marketing consent records | Until consent is withdrawn, plus a reasonable period for record-keeping purposes |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
Data Security
92bar implements technical and organisational security measures designed to protect personal data against unauthorised access, alteration, disclosure or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your device and the Platform.
- Access controls restricting personal data access to authorised personnel with a legitimate operational need.
- Internal data handling policies and staff training on data protection obligations.
- Regular review of security procedures and infrastructure.
- Contractual data security requirements imposed on all third-party Data Processors.
Notwithstanding these measures, no data transmission over the internet can be guaranteed to be entirely secure. You are responsible for maintaining the security of your own account credentials. If you suspect unauthorised access to your Account, please contact our support team immediately.
Cookies & Similar Technologies
The 92bar Platform uses cookies and similar tracking technologies to deliver and improve the Services. Cookies are small data files stored on your device. We use the following categories of cookies:
- Strictly necessary cookies: Required for the Platform to function, including session authentication and security features. These cannot be disabled without affecting platform functionality.
- Functional cookies: Remember your preferences, such as language settings, game preferences and responsible gambling limit configurations.
- Analytics cookies: Collect aggregated, anonymised data about how users interact with the Platform to support performance and UX improvements. No personally identifiable information is shared with analytics providers.
You can manage and delete cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. For mobile users in Pakistan accessing the Platform via Android or iOS browsers, standard browser cookie settings apply.
Your Data Rights
Subject to applicable law and our compliance obligations, you have the following rights in respect of your personal data held by 92bar:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where we have no lawful basis to retain it.
Request restriction of processing in certain circumstances while a request is assessed.
Receive your personal data in a structured, machine-readable format for transfer.
Object to processing based on legitimate interests or for direct marketing purposes.
To exercise any of the above rights, please submit a request to our support team via Live Chat or email. We will respond within a reasonable period in accordance with applicable law. We may ask you to verify your identity before processing your request to protect against fraudulent access to another user's data.
Note that certain rights may be limited where processing is required to comply with a legal obligation — for example, we cannot delete KYC or financial records during the mandatory retention period required by anti-money laundering regulations.
Minors & Age Restrictions
The 92bar Platform is strictly intended for individuals who are 18 years of age or older — or the higher minimum age required by the applicable operator or license jurisdiction. We do not knowingly collect or process personal data from individuals under the minimum eligible age.
Age verification is conducted as part of the KYC process. Where we determine or reasonably suspect that an Account was registered by a minor, that Account will be suspended, all associated data will be handled in accordance with our compliance obligations, and any balance will be processed in line with our Terms & Conditions.
If you believe that a minor has registered an Account on the Platform, please contact our support team immediately at [email protected].
Third-Party Links & Services
The Platform may contain references to or integrations with third-party services, including game studio providers, payment processors and analytics tools. These third parties operate under their own privacy policies, and 92bar is not responsible for their data handling practices.
The mention of payment providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah on this Platform is for informational context only. These references do not indicate a data sharing relationship, endorsement or affiliation with those institutions unless separately and explicitly confirmed.
Policy Amendments
92bar reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or platform operations. Where amendments are material, we will notify users by email or by a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date displayed at the top of this document indicates the date of the most recent revision. We encourage you to review this Policy periodically. Continued use of the Platform following notification of a material amendment constitutes your acceptance of the revised Policy.
Contact Us
If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal data, please contact the 92bar data team through the following channels:
- Email: [email protected]
- Live Chat: Available through the Platform Help Centre, 24 hours a day, 7 days a week.
- Help Centre: Self-service articles on data and privacy topics are available via the Help Centre accessible from the Platform.
We aim to respond to all data-related requests within a reasonable period. For requests that are complex or numerous, we may require up to 30 days to respond, and will notify you of any extension within the initial response window.
For responsible gambling queries, limit requests or self-exclusion, please visit our Responsible Gambling page. For questions about our general platform rules, please refer to our Terms & Conditions.
Have More Questions About 92bar?
Visit the homepage to explore the platform, read our Terms & Conditions for account and wagering rules, or check the FAQ for quick answers. Adults 18+ only.
18+ only — or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. Please gamble responsibly and within your means.